Banco Santander is a Spanish bank specializing in retail and commercial services. It is the largest bank in the Eurozone by market capitalization and services more than 100 million customers across Europe and the Americas.


Banco Santander manages several business processes, from approvals and payments, to incident notifications and requests for information. Each of these processes had their own separate database and workflow, leading to inefficiencies and inconsistencies.

Die Lösung von Appian

Santander chose Appian’s case management platform to quickly and securely combine their existing systems and streamline operations. Appian unifies data and automates processes, with the flexibility to make changes fast. This allows Santander to ensure privacy and provide a simple, consistent customer experience.